Frequently asked questions
NO! The rooms are designed for EVERYONE, from five year old child to seasoned escape room player. The puzzles differ depending upon the difficulty level you select!
Adult supervision may be required for younger participants depending on the difficulty level chosen.
The online waiver can be completed through our booking portal before your visit.
Reservations are recommended to guarantee your spot, but walk-ins may be accepted if space allows.
Yes, we accept walk-ins depending on availability. However, booking ahead is the best way to ensure entry.
Worry not! There can be fun for everyone in the land of Gnome & Raven. No matter how many people you initially registered for, you can bring along as many guests as you please, up to the room capacity, day of, and we will adjust accordingly upon you arrival. Do note you are allowed a maximum of 12 in our TOMB RUINS and SHIPWRECKED experiences, a maximum of 10 in our WIZARD’S CASTLE, and 8 in MAGIC LAMP.
NO. That space is still part of the game and will be used to solve puzzles! Guests may wait in the lobby, or explore the expanse of Stony Point Fashion Park.
Not to worry! We never lock the entrance door into our rooms (remember, your goal isn’t to simply ESCAPE!), so you can leave at any time! Be warned, however: we WILL keep your clock running unless it’s a dire emergency!
YES! You may purchase gift cards in any denomination on site at our STONY POINT FASHION PARK location. Lucky gift card recipients can book their experience whenever they wish! You can also purchase gift certificates online by clicking here!
Pre-Beginner- Recommended for ages 5-9, hardest puzzles removed, some clues added that are picture-based, Game Master offers nudges and hints freely!
Beginner- Does not mean easy! Recommended for ages 10-13 or anyone doing their first escape room ever, hardest puzzles removed, Game Master offers nudges freely!
Intermediate- Recommended for Teens or anyone who has done a few escape rooms, all puzzles included, Game Master offers hints only when asked!
Advanced- Recommended for seasoned escape room aficionados, bonus difficult puzzles added, Game Master will only help if asked, number of clues limited to 3!
We are located inside STONY POINT FASHION PARK , around the corner from P.F. Chang's and Brio, and right next to CineBistro! If you park outside P.F. Chang’s, turn right and look for the big red storefront on your right before CineBistro; if parking outside Dillards, turn left and look for us just past CineBistro!
We recommend comfortable clothes that you can move freely in, and close-toed shoes! FLIP-FLOPS AND CROCS NOT RECOMMENDED.
Yes. Wave lights and blacklight are used in our Shipwrecked, Wizard’s Castle, and Magic Lamp experiences, and there are several quite loud and abrupt noises and flashing lights (not strobe lights) that some may find unsettling. Give us a call if you wish to discuss accommodations.
We're glad you asked! Each of THE PACKAGES includes a ninety minute private and hosted* party that includes a journey to unlock the birthday cake [provided!] and the use of the adjoining Hollywood-worthy party room and the experience of your choice.
Yes. A non-refundable 50% deposit is required to reserve each experience.
Regrettably, no. Our experiences have been designed with strategy and intention for up to twelve players [only ten players in The Wizard’s Castle, eight in Magic Lamp].
No worries! As our booking system requires that at least one adult be noted, we will assume that you are bringing the maximum number of children allowed./p>
You may bring cake, cupcakes, cake pops and pre-packaged dry snacks and candy. You may bring your own pizza or arrange it to be delivered to your party (we recommend arranging the delivery time for 45 minutes past the START of your adventure, and leaving very detailed instructions). Water bottles, mini cans of soda and juice boxes are included in each package. We do not allow any other outside food or beverages. Please help us keep our highly designed sets precious by honoring this request!
No. Due to the challenges involved with cleanup and storage, we are not able to allow ice cream, ice cream cake, or other frozen treats in our party rooms.
Do you offer a peanut free choice? We provide Ukrop’s cakes, made in their peanut-free facility. Will there be time for my guests to make a craft? Not likely! If you'd like to provide a craft, please no glitter, glue, pens or markers.
No! Each one of our adventures has a built-in party space for your special guest, in keeping with each adventure’s unique theme!
Absolutely. Our paper products are classic and elegant, so if your birthday child is enamored of a theme or you prefer a primary color extravaganza please feel free to bring the paper products that fit your particular tastes.
To maintain both the immersion of the experience and the integrity of the rooms, we only allow table toppers as decorations.
No, balloons are not permitted.
Yes!
Not a thing at all. It is our pleasure to take care of every other detail.
Yes!
YES. Though your adventure is hosted by a gamemaster in character, the hosting parent must stay for the duration of the party.
Please arrive fifteen minutes prior to your experience, so that we may welcome and check you in. Your host in-character awaits your arrival!
No; to ensure the safety of our guests and staff, your host will not be able to enter the game with you. Your host will, as always, be available to provide assistance from a safe distance throughout your game, and will assist with setting up and cleaning up after your party.
All experiences are private, and shared only with those whom you've invited. These magical experiences can be booked every day we are open (Wed-Sun)!
Yes! Our experiences are available to book per player every day we are open (Wed-Sun). Do note that because EVERY experience is a PRIVATE experience, there is a four person minimum charge to reserve an experience..
Fantastic! We have a picture based game perfect for the smaller set. Do note: children under 13 MUST be accompanied by adults.
All experiences are reserved online, can be booked in advance [two day advance to book online, phone us if you are within that 48 hour period] and are made securely through Stripe and require Credit or Debit Card information at the time of purchase. Each birthday package is a ninety minute private experience, the price for which is based upon the package chosen, NOT the number of participants. The maximum amount of players is dependent upon the room; our smallest can hold 8 and our largest can hold up to 12. [More information about each adventure can be found on the EXPERIENCE tab.] Birthday experiences booked within 48 hours of the start of an experience time will need to be reserved over the phone. Please phone us at (800) 769-1415.
Only upon request, dependent on availability.
Ask and you shall receive! You may book an experience online, and simply note what, if anything, you are celebrating! Reservations are made securely through Stripe and require Credit or Debit Card information at the time of purchase. Experiences booked within 48 hours of the start of an experience time will need to be reserved over the phone. Please phone us at (800) 769-1415.
Call us (800) 769-1415! We will work together to find the perfect time to host your event.
No! Although our rooms are highly themed, this is not a haunted style experience.
Yes, though we do ask that they remain in the main party room. We appreciate your help to keep our secrets secret!
We require at least 72 hours notice if you must cancel or reschedule your party. Your party must be rescheduled within three [3] months. Please remember that for cancelled parties, your 50% deposit is non-refundable
During inclement weather events we will occasionally bend the rules of our cancellation policy. Give us a call at (800) 769-1415 and we can reschedule your event for you.
What if my guests are late? Our parties start promptly at the scheduled times! As there may be parties scheduled after your event, if you or your guests are late you may have reduced time in the experience and party rooms. Guests who arrive late will be escorted into your party room.
Sessions are available for bookings 3 months in advance. If you are interested in a date farther than 3 months out, please call us at (800) 769-1415 for assistance.
Yes, however, for all guests, we ask that the puzzles remain a mystery to all new players so please do not spoil the fun and share the answers with anyone. If you succeed, try your skills in another room!
No! Our experiences are scalable and designed for all ages, although if you are under the age of 13, we REQUIRE that you are accompanied by an adult.
Call us!
Our booking software automatically removes a room three hours before it's start-time. So if you are making a last minute booking give us a call at (800) 769-1415 and we can arrange your booking over the phone.
The fastest way to receive a response to an inquiry is via email, at contactus@gnomeandraven.com! We are open by appointment only Wednesday through Thursday, and are often running about making magic on the weekends, which makes phone calls tricky to answer immediately. Of course, we will return any voicemails as soon as possible, and will give you a call back if you so request via email!
